Telemedicine service is now available at Hong Kong Well Clinic . Patients may call to arrange a real-time consultation with a doctor, and can have medication delivered or picked up in person or by friends/family members.
Hong Kong Well Clinic Telemedicine Service Hours:
Monday to Saturday:10:00 AM – 5:30 PM
Closed on Sundays, Wednesdays, and Public Holidays
Service Fees Include:
- Doctor’s teleconsultation
- Basic medication for 3 days
- One free medication delivery Additional prescribed medications will incur extra charges.
Appointment Booking:
Appointment times are subject to availability. Our nurses will confirm your teleconsultation slot immediately when you call the clinic.
Medication Delivery Schedule:
For consultations completed before 5:00 PM
- Free standard delivery（same day)
For consultation completed after 5:00 PM
If same-day delivery is required HKD150 surcharge applies.
- Free next-day delivery
Your prescribed medication, receipt, and sick leave certificate (if applicable) will be delivered directly to your specified address.
Delivery Coverage:
- Hong Kong main areas(free delivery).
- Outlying islands (cash on delivery required):Discovery Bay, Ma Wan, Tung Chung, Hong Kong International Airport, Cheung Chau, Lantau Island, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery, and Tai O.
Important Notes:
- Patients must be physically located in Hong Kong during the teleconsultation.
- Minimum age requirement: 6 years old.
- Patients under 18 years old must be accompanied by a guardian during the consultation session.
- Not for emergencies: Seek in-person medical care for urgent conditions.
- Requests for sick leave certificates or referral letters must be made during the consultation —no post-consultation requests will be accepted.
- If you decline additional prescribed medications please inform the doctor during the consulatation session.
Payment Methods:
Credit Card, FPS and Alipay